Call 01732 851032


Customer Service

Contact Us

Pure Undies are dedicated to your complete satisfaction. If you have any questions, suggestions or complaints you can contact us via phone, fax, email or post. 
  • Phone: 01732 851032
  • Email: sales [at]
  • Post: Pure Undies, Units 1A & 1B, Valley Industries, Cuckoo Lane, Tonbridge, TN11 0AG, United Kingdom

Making A Purchase

Making a purchase with Pure Undies online is easy. Simply browse the store and add items that you wish to buy into the shopping cart. Once you have finished your selection, click on 'Checkout'. Our secure checkout will ask you to enter your personal and delivery address details.  It will then ask you to create a password so these details are stored conveniently for your next visit.  Once you have entered your details and selected a password, our website will create an account for you.  We will then ask you to select a delivery type and ask for payment.
We accept Visa and Mastercard credit card payment (if you are shopping from outside the UK, place your order and your credit card company will convert your transaction from your own currency into British Pound Sterling).
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

Delivery Times

To keep things simple, we only offer Free Delivery (Royal Mail Second Class) on all items purchased.  Delivery via this method usually takes 3-7 days. We do our utmost to maintain high stock levels at all times but occasionally demand can take us by surprise and leave items temporarily unavailable. In rare instances where delivery may be delayed significantly, we will contact you to let you know. To avoid delays, items will be dispatched when available so with multiple product orders, expect multiple parcels.

Shipping And Handling

Pure Undies offer FREE DELIVERY to residences in the United Kingdom.  All goods are dispatched by Royal Mail.
Most items are despatched by return.

Credit Card Security

We encrypt all credit card orders using 128 bit encryption and employ SSL (Secure Socket Layer) encryption in all payment areas of this website. Card details are only decrypted once they reach our computer so we can take payment. They are never held in clear text on this web site.


Our absolute guarantee-money refunded or goods exchanged if returned unused with 21 days.

Privacy Policy

Pure Undies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you setup a user account with us. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies..

Returns Policy

Our absolute guarantee: money refunded or goods exchanged if returned unused with 21 days. If you are unhappy with your order for any reason please return it to us within 21 days and we will give you a full refund or exchange. We suggest you retain proof of posting.
Please allow us up to 14 days to process returns. You need to pay the postage for the goods that come back to us via the post office unless they are faulty or not the goods requested. This in turn helps us keep our prices down. Your statutory rights are not affected.